- Ability to use language confidently
- Ability to use language in ways that engage and motivate
- Ability to communicate using plain and clear language
- Ability to communicate with empathy
- Ability to listen actively
- Ability to prepare written communication including electronic communication (e.g., email, telecommunication device for the deaf)
- Ability to document work
- Ability to communicate with the community served (may not be fluent in the language of all communities served)
- Ability to provide coaching and social support
- Ability to conduct self-management coaching
- Ability to use interviewing techniques (e.g. motivational interviewing)
- Ability to work as a team member
- Ability to manage conflict
- Ability to practice cultural humility
- Ability to coordinate care (including identifying and accessing resources and overcoming barriers)
- Ability to make appropriate referrals
- Ability to facilitate the development of an individual and/or group action plan and goal attainment
- Ability to coordinate CCHW activities with clinical and other community services
- Ability to follow-up and track care and referral outcome
- Ability to help others identify goals and develop to their fullest potential
- Ability to work in ways that increase individual and community empowerment
- Ability to network, build community connections, and build coalitions
- Ability to teach self-advocacy skills
- Ability to conduct community organizing
- Ability to contribute to policy development
- Ability to advocate for policy change
- Ability to speak up for individuals and communities
- Ability to use empowering and learner-centered teaching strategies
- Ability to use a range of appropriate and effective educational techniques
- Ability to facilitate group discussions and decision-making
- Ability to plan and conduct classes and presentations for a variety of groups
- Ability to seek out appropriate information and respond to questions about pertinent topics
- Ability to find and share requested information
- Ability to collaborate with other educators
- Ability to collect and use information from and with community members
- Ability to participate in individual assessment through observation and active inquiry
- Ability to participate in community assessment through observation and active inquiry
- Ability to set goals and to develop and follow a work plan
- Ability to balance priorities and to manage time
- Ability to apply critical thinking techniques and problem solving
- Ability to use pertinent technology
- Ability to pursue continuing education and life-long learning opportunities
- Ability to maximize personal safety while working in community and/or clinical settings
- Ability to observe ethical and legal standards (e.g. CCHW Code of Ethics, Americans with Disabilities Act [ADA], Health Insurance Portability and Accountability Act [HIPAA])
- Ability to identify situations calling for mandatory reporting and carry out mandatory reporting requirements
- Ability to participate in professional development of peer CCHWs and in networking among CCHW groups
- Ability to set boundaries and practice self-care
- Ability to set goals and to develop and follow a work plan
- Ability to balance priorities and to manage time
- Ability to apply critical thinking techniques and problem solving
- Ability to use pertinent technology
- Ability to pursue continuing education and life-long learning opportunities
- Ability to maximize personal safety while working in community and/or clinical settings
- Ability to observe ethical and legal standards (e.g. CCHW Code of Ethics, Americans with
Disabilities Act [ADA], Health Insurance Portability and Accountability Act [HIPAA]) - Ability to identify situations calling for mandatory reporting and carry out mandatory reporting requirements
- Ability to participate in professional development of peer CCHWs and in networking among
CCHW groups - Ability to set boundaries and practice self-care
- Ability to identify important concerns and conduct evaluation and research to better understand root causes
- Ability to apply the evidence-based practices of Community Based Participatory Research (CBPR) and Participatory Action Research (PAR)
- Ability to participate in evaluation and research processes including:
- Identifying priority issues and evaluation/research questions
- Developing evaluation/research design and methods
- Data collection and interpretation
- Sharing results and findings
- Engaging stakeholders to take action on findings
- Knowledge about social determinants of health and related disparities
- Knowledge about pertinent health issues
- Knowledge about healthy lifestyles and self-care
- Knowledge about mental/behavioral health issues and their connection to physical health
- Knowledge about health behavior theories
- Knowledge of basic public health principles
- Knowledge about the community served
- Knowledge about United States health and social service systems
All information pulled from The Community Health Worker Core Consensus (C3) Project: 2016 Recommendations on CCHW Roles, Skills, and Qualities.