CHW Roles & Subroles

CHW Roles & Subroles

  1. Cultural Mediation Among Individuals, Communities, and Health and Social Service Systems
  2. Providing Culturally Appropriate Health Education and Information
  3. Care Coordination, Case Management, and System Navigation
  4. Providing Coaching and Social Support
  5. Advocating for Individuals and Communities
  6. Building Individual and Community Capacity
  7. Providing Direct Service
  8. Implementing Individual and Community Assessments
  9. Conducting Outreach
  10. Participating in Evaluation and Research
 RolesSub-Roles
1Cultural Mediation
among Individuals,
Communities, and
Health and Social
Service Systems
a. Educating individuals and communities about how to use health and social service systems (in-
cluding understanding how systems operate)
b. Educating systems about community perspectives and cultural norms (including supporting implementation of Culturally and Linguistically Appropriate Services [CLAS] standards)
c. Building health literacy and cross-cultural communication
2Providing Culturally
Appropriate Health Education and Information
a. Conducting health promotion and disease prevention education in a manner that matches the linguistic and cultural needs of participants or community
b. Providing necessary information to understand and prevent diseases and to help people manage
health conditions (including chronic disease)
3Care Coordination,
Case Management, and System Navigation
a. Participating in care coordination and/or case management
b. Making referrals and providing follow-up
c. Facilitating transportation to services and helping to address other barriers to services
d. Documenting and tracking individual and population level data
e. Informing people and systems about community assets and challenges
4Providing Coaching
and Social Support
a. Providing individual support and coaching
b. Motivating and encouraging people to obtain care and other services
c. Supporting self-management of disease prevention and management of health conditions (in-
cluding chronic disease)
d. Planning and/or leading support groups
5Advocating for Individuals and Communitiesa. Advocating for the needs and perspectives of communities
b. Connecting to resources and advocating for basic needs (e.g. food and housing)
c. Conducting policy advocacy
6Building Individual
and Community
Capacity
a. Building individual capacity
b. Building community capacity
c. Training and building individual capacity with CHW peers and among groups of CHWs
7Providing Direct
Service
a. Providing basic screening tests (e.g. heights & weights, blood pressure)
b. Providing basic services (e.g. first aid, diabetic foot checks)
c. Meeting basic needs (e.g., direct provision of food and other resources)
8Implementing
Individual and Community Assessments
a. Participating in design, implementation, and interpretation of individual-level assessments (e.g.
home environmental assessment)
b. Participating in design, implementation, and interpretation of community-level assessments
(e.g. windshield survey of community assets and challenges, community asset mapping)
9Conducting Outreacha. Case-finding/recruitment of individuals, families, and community groups to services and systems
b. Follow-up on health and social service encounters with individuals, families, and community
groups
c. Home visiting to provide education, assessment, and social support
d. Presenting at local agencies and community events
10Participating in Evaluation and Research
a. Engaging in evaluating CHW services and programs
b. Identifying and engaging community members as research partners, including community consent processes
c. Participating in evaluation and research.
I. Identification of priority issues and evaluation/research questions
II. Development of evaluation/research design and methods
III. Data collection and interpretation
IV. Sharing results and findings
Engaging stakeholders to take action on findings

All information pulled from The Community Health Worker Core Consensus (C3) Project: 2016 Recommendations on CHW Roles, Skills, and Qualities.