Certified Community Health Worker (CCHW)

CCHW Roles & Sub-Roles

  • Educating individuals and communities about how to use health and social service systems (including understanding how systems operate)
  • Educating systems about community perspectives and cultural norms (including supporting implementation of Culturally and Linguistically Appropriate Services [CLAS] standards)
  • Building health literacy and cross-cultural communication
  • Conducting health promotion and disease prevention education in a manner that matches the linguistic and cultural needs of participants or community
  • Providing necessary information to understand and prevent diseases and to help people manage health conditions (including chronic disease)
  • Participating in care coordination and/or case management
  • Making referrals and providing follow-up
  • Facilitating transportation to services and helping to address other barriers to services
  • Documenting and tracking individual and population level data
  • Informing people and systems about community assets and challenges
  • Providing individual support and coaching
  • Motivating and encouraging people to obtain care and other services
  • Supporting self-management of disease prevention and management of health conditions (including chronic disease)
  • Planning and/or leading support groups
  • Advocating for the needs and perspectives of communities
  • Connecting to resources and advocating for basic needs (e.g. food and housing)
  • Conducting policy advocacy
  • Building individual capacity
  • Building community capacity
  • Training and building individual capacity with CCHW peers and among groups of CCHWs
  • Advocating for the needs and perspectives of communities
  • Connecting to resources and advocating for basic needs (e.g. food and housing)
  • Conducting policy advocacy
  • Participating in design, implementation, and interpretation of individual-level assessments (e.g. home environmental assessment)
  • Participating in design, implementation, and interpretation of community-level assessments (e.g. windshield survey of community assets and challenges, community asset mapping)
  • Case-finding/recruitment of individuals, families, and community groups to services and systems
  • Follow-up on health and social service encounters with individuals, families, and community groups
  • Home visiting to provide education, assessment, and social support
  • Presenting at local agencies and community events
  • Engaging in evaluating CCHW services and programs
  • Identifying and engaging community members as research partners, including community consent processes
  • Participating in evaluation and research.
  • Identification of priority issues and evaluation/research questions
    • Development of evaluation/research design and methods
    • Data collection and interpretation
    • Sharing results and findings
  • Engaging stakeholders to take action on findings