CHW Skills & Subskills

CHW Skills & Subskills

  1. Communication Skills
  2. Interpersonal and Relationship-building Skills
  3. Service Coordination and Navigation Skills
  4. Capacity Building Skills
  5. Advocacy Skills
  6. Education and Facilitation Skills
  7. Individual and Community Assessment Skills
  8. Outreach Skills
  9. Professional Skills and Conduct
  10. Evaluation and Research Skills
  11. Knowledge Base
 SkillSub-Skills
1Communication Skillsa. Ability to use language confidently
b. Ability to use language in ways that engage and motivate
c. Ability to communicate using plain and clear language
d. Ability to communicate with empathy
e. Ability to listen actively
f. Ability to prepare written communication including electronic communication (e.g., email, telecommunication device for the deaf)
g. Ability to document work
h. Ability to communicate with the community served (may not be fluent in the language of all communities served)
2Interpersonal and Relationship-Building Skills
a. Ability to provide coaching and social support
b. Ability to conduct self-management coaching
c. Ability to use interviewing techniques (e.g. motivational interviewing)
d. Ability to work as a team member
e. Ability to manage conflict
f. Ability to practice cultural humility
3Service Coordination and Navigation Skills
a. Ability to coordinate care (including identifying and accessing resources and overcoming barriers)
b. Ability to make appropriate referrals
c. Ability to facilitate the development of an individual and/or group action plan and goal attainment
d. Ability to coordinate CHW activities with clinical and other community services
e. Ability to follow-up and track care and referral outcome
4Capacity Building Skillsa. Ability to help others identify goals and develop to their fullest potential
b. Ability to work in ways that increase individual and community empowerment
c. Ability to network, build community connections, and build coalitions
d. Ability to teach self-advocacy skills
e. Ability to conduct community organizing
5Advocacy Skills
a. Ability to contribute to policy development
b. Ability to advocate for policy change
c. Ability to speak up for individuals and communities
6Education and Facilitation Skills
a. Ability to use empowering and learner-centered teaching strategies
b. Ability to use a range of appropriate and effective educational techniques
c. Ability to facilitate group discussions and decision-making
d. Ability to plan and conduct classes and presentations for a variety of groups
e. Ability to seek out appropriate information and respond to questions about pertinent topics
f. Ability to find and share requested information
g. Ability to collaborate with other educators
h. Ability to collect and use information from and with community members
7Individual and Community Assessment Skills
a. Ability to participate in individual assessment through observation and active inquiry
b. Ability to participate in community assessment through observation and active inquiry
8Outreach Skillsa. Ability to set goals and to develop and follow a work plan
b. Ability to balance priorities and to manage time
c. Ability to apply critical thinking techniques and problem solving
d. Ability to use pertinent technology
e. Ability to pursue continuing education and life-long learning opportunities
f. Ability to maximize personal safety while working in community and/or clinical settings
g. Ability to observe ethical and legal standards (e.g. CHW Code of Ethics, Americans with
Disabilities Act [ADA], Health Insurance Portability and Accountability Act [HIPAA])
h. Ability to identify situations calling for mandatory reporting and carry out mandatory report-
ing requirements
i. Ability to participate in professional development of peer CHWs and in networking among
CHW groups
j. Ability to set boundaries and practice self-care
9Professional Skills and Conduct
a. Ability to set goals and to develop and follow a work plan
b. Ability to balance priorities and to manage time
c. Ability to apply critical thinking techniques and problem solving
d. Ability to use pertinent technology
e. Ability to pursue continuing education and life-long learning opportunities
f. Ability to maximize personal safety while working in community and/or clinical settings
g. Ability to observe ethical and legal standards (e.g. CHW Code of Ethics, Americans with
Disabilities Act [ADA], Health Insurance Portability and Accountability Act [HIPAA])
h. Ability to identify situations calling for mandatory reporting and carry out mandatory report-
ing requirements
i. Ability to participate in professional development of peer CHWs and in networking among
CHW groups
j. Ability to set boundaries and practice self-care
10Evaluation and Research Skills
a. Ability to identify important concerns and conduct evaluation and research to better under-
stand root causes
b. Ability to apply the evidence-based practices of Community Based Participatory Research
(CBPR) and Participatory Action Research (PAR)
c. Ability to participate in evaluation and research processes including:
i) Identifying priority issues and evaluation/research questions
ii) Developing evaluation/research design and methods
iii) Data collection and interpretation
iv) Sharing results and findings
v) Engaging stakeholders to take action on findings
11Knowledge Base
a. Knowledge about social determinants of health and related disparities
b. Knowledge about pertinent health issues
c. Knowledge about healthy lifestyles and self-care
d. Knowledge about mental/behavioral health issues and their connection to physical health
e. Knowledge about health behavior theories
f. Knowledge of basic public health principles
g. Knowledge about the community served
h. Knowledge about United States health and social service systems

All information pulled from The Community Health Worker Core Consensus (C3) Project: 2016 Recommendations on CHW Roles, Skills, and Qualities.